Job Type: Full time
Salary: $5,000 – $7,000 per month
Key Responsibilities
- Design, develop, and implement comprehensive training programs, including service SOPs, guest interaction, product knowledge, and safety & hygiene standards.
- Facilitate both classroom-style and on-the-floor training sessions tailored to various levels of staff, from entry-level to management.
- Identify specific training needs based on guest feedback, audit results, and service performance.
- Establish, review, and continuously update Standard Operating Procedures (SOPs) in alignment with brand positioning and operational goals.
- Ensure consistent implementation of SOPs across all outlets through regular site visits, training audits, and coaching.
- Lead the development of service standards manuals and training tools for staff reference.
- Conduct regular performance assessments and mystery audits to ensure service delivery meets company standards.
- Schedule and execute regular refresher training sessions to reinforce critical service points, product updates, and new initiatives.
- Maintain training records, attendance logs, evaluation results, and staff progress reports.
- Prepare monthly training reports and present key metrics, outcomes, and recommendations to senior management.
- Partner with HR on employee engagement, performance reviews, and disciplinary matters related to training gaps.
- Ensure training content includes compliance with food safety, workplace safety, and regulatory requirements.
Requirements
- Minimum 5 years of training experience, with minimum 2 years in supervisory role
- Strong knowledge of service excellence, operational flow, and team dynamics
- Outstanding facilitation, coaching, and communication skills.
- Ability to design engaging training content and deliver to diverse learning styles.
- Proficient in Microsoft Office, training software/tools, and basic data reporting.
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