Order Processor

Job Description

• Attend to daily telephone calls to liaise with merchants and customers on orders
• Answering of any enquiries on issues such as exchanges or refunds
• Manage orders seamlessly including order collection, consolidation, cancellation, and fulfilment
• Ensure proper filing of documentations
• Checking and sorting of orders to ensure that there are no defects before items are delivered to customers 
• Help maintain accurate inventory through regular stock checks
• At Self-Collection Counters, to facilitate the retrieval of orders with customers
• Attending to any forms of enquiries from the public 

Requirements

• At least 1 year of customer service experience
• Good interpersonal skills
• Experience in handling logistics will be advantageous
• Will be needed to load and unload of parcels from designated storage area
• Will be using Microsoft Office for daily reporting and administration duties