Location: Central Region
Job Type: Contract/Temp
Salary: $6,000 – $7,800 per month
Key Responsibilities:
- Participate in maintenance standby duty to cover 24×7 support on rotational basis pre assigned by the team lead
- Ensure SLA Level is achieved every single fault case.
- Ensure escalation is carried out when a fault call is beyond the knowledge of L1/L2.
- Attend to daily call assignment when not in standby during office hours.
- Perform weekend or after office hours duty though not on standby if required.
- Attend to preventive maintenance not limited to hardware inventory.
- Follow up case from opening till closure.
- Update incident tickets properly and promptly.
- Get certifications required to support key customers.
- Train L1/L2 on his own competency. Example firewall/legacy products
- New assignment by Ops manager or TSM when needed.
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