Loan Officer

Job Type: Full time

Salary: $3,000 – $4,000 per month

What you’ll be doing?

• Client Consultation: Assist clients in understanding personal loan products and determine the best options tailored to their unique financial needs.
• Product Education: Provide accurate and comprehensive information on loan terms, conditions, and repayment schedules to empower clients in making informed decisions.
• Application Management: Oversee the entire loan application process, from initial documentation to credit assessments, ensuring a smooth and efficient experience for clients.
• Compliance Assurance: Collaborate with the compliance team to ensure all loan applications meet company policies and regulatory requirements.
• Interdepartmental Coordination: Work closely with relevant departments to facilitate prompt approval and disbursement of loans.
• Relationship Building: Cultivate and maintain strong, trusting relationships with clients through ongoing communication and support.
• Customer Service: Address and resolve client inquiries or issues promptly and professionally, ensuring high levels of customer satisfaction.
• Business Development: Proactively reach out to potential clients, promote loan products, and encourage referrals to drive business growth.
• Performance Management: Meet monthly targets for loan disbursements while upholding a commitment to responsible lending practices.
• Record Keeping: Maintain detailed and accurate records of client interactions and loan statuses to ensure seamless service delivery.
• Regulatory Compliance: Ensure full adherence to Singapore’s money lending regulations and company policies in all aspects of your work.
• Collections Support: Collaborate with the Collections manager for overdue account payments and participate in site visits for collections work when required.

Who are they looking for?

• Experienced Professional: More than 5 years of relevant experience with a proven track record in a licensed moneylending background, demonstrating your expertise in the field.
• Regulatory Knowledge: Familiarity with Singapore’s lending regulations is advantageous, helping you navigate the complexities of the industry.
• Strong Communicator: Excellent interpersonal and communication skills with a customer-centric approach, enabling you to build strong relationships with clients.
• Confidentiality Champion: Ability to handle sensitive financial information with the utmost confidentiality and professionalism.
• Problem Solver: Proactive and goal-oriented mindset with strong problem-solving abilities to address client needs effectively.
• Adaptable Team Player: Positive attitude, resilience, and willingness to learn and adapt in a fast-paced environment, contributing to a dynamic team culture.
• Detail-Oriented: Strong organizational skills and attention to detail for managing multiple applications efficiently and accurately.