Job type: Full time
Key Responsibilities
Account Management & Customer Support
- Support the Key Account Manager in implementing customer business plans and promotional calendars across GT and MT accounts.
- Work closely with Op team and in-store merchandisers to drive sales and visibility initiatives.
- Maintain accurate and up-to-date records of pricing, trading terms, product listings, and promotional agreements including expansion listings
Customer Relationship Management
- Serve as a day-to-day contact for assigned GT customers, ensuring effective communication and timely support.
- Build strong relationships with key retail stakeholders to support growth, execution excellence, and service quality.
- Assist in the onboarding and management of new store groups or retail accounts.
Sales Operations & Execution
- Monitor sales performance, stock availability, and promotional effectiveness to support decision-making and demand planning.
- Coordinate closely with supply chain and commercial teams to ensure orders, deliveries, and activations are fulfilled as planned.
- Provide input for customer reviews and internal planning meetings based on data insights and market feedback.
Reporting & Administration
- Compile and update performance dashboards, trackers, and reports for internal and customer-facing use.
- Document meeting minutes and ensure timely follow-up on deliverables and deadlines.
- Assist in preparing sales forecasts, account plans, and promotional calendars for review.
Qualifications & Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 1–2 years of experience in key account management, customer coordination, or sales support, preferably in the FMCG or retail industry.
- Have knowledge or past experience in Trade/Channel Marketing are welcome too
- Be part of a team, team-based culture
- Strong organizational skills with attention to detail and accuracy.
- Proficient in Microsoft Excel and PowerPoint.
- Excellent interpersonal and communication skills.
- Ability to manage multiple priorities and work effectively in a dynamic, cross-functional environment.
- A collaborative mindset with a proactive, problem-solving approach.
Leave a Reply