Location: Raffles Place, Central Region
Job Type: Full time
Salary: $3,300 – $3,500 per month
Key Responsibilities:
1. Operational Management:
- Oversee daily operations of the store, including opening and closing procedures.
- Ensure compliance with health and safety regulations.
- Manage inventory levels, ordering supplies as needed to avoid shortages or excess.
- Maintain the cleanliness and organization of the store, including dining areas, kitchen, and storage.
2. Customer Service:
- Foster a welcoming and customer-focused environment.
- Address and resolve customer complaints promptly and professionally.
- Monitor customer feedback and implement strategies to improve service quality.
3. Financial Management:
- Achieve sales targets and manage the store’s budget effectively.
- Monitor financial performance, including revenue, expenses, and profitability.
- Prepare and analyze financial reports, adjusting strategies as necessary to meet financial goals.
4. Staff Management:
- Recruit, train, and supervise staff, ensuring they understand and adhere to company policies.
- Schedule staff shifts and manage payroll.
- Conduct regular performance reviews, providing feedback and coaching to staff.
- Foster a positive and productive work environment.
5. Marketing and Promotion:
- Implement marketing and promotional strategies to attract and retain customers.
- Coordinate special events and seasonal promotions to boost sales.
- Manage social media presence and online reviews to enhance store reputation.
6. Quality Control:
- Ensure all food and beverages meet quality standards and presentation guidelines.
- Monitor kitchen and service areas to maintain high standards of hygiene and food safety.
- Conduct regular audits and inspections to ensure compliance with company and regulatory standards.
Requirements:
- Experience: Minimum of 3-5 years of experience in a managerial role within the F&B industry.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in financial management and budgeting.
- Ability to multitask and work in a fast-paced environment.
- Knowledge of health and safety regulations.
Personal Attributes:
- Customer-oriented with a passion for delivering exceptional service.
- Strong problem-solving skills and ability to handle stressful situations.
- Detail-oriented with a commitment to maintaining high standards.
- Innovative mindset with a willingness to adapt to new trends and changes in the industry.
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