Executive, Patient Services

Job Type: Full time

Responsibilities:

Patient Care Management

Greet and receive patients or visitors who present at reception counter
Perform patient registration for both inpatient and outpatient by obtaining patient’s addresses, contact details, insurance, information and medical histories
Update and verifying patient information at each visit and maintain confidentiality
Answer phone call and enquires courteously and promptly
Assist and direct patient and visitor to examination rooms
Scheduling patient appointments and making reminder calls and SMSes
Informing patients on delays and waiting time
Provide financial counselling to patient and patient’s family
Collect payment for services rendered
Closure of daily accounts and cash deposit
Maintain cleanliness and tidiness of counter and patient’s waiting areas
To adhere to strict infection control measures and exercise standard precaution and good hand hygiene
To advise both inpatients and outpatients on the necessary procedure preparation
To assist in maintaining the general cleanliness and upkeep of the assigned work area within the imaging facility
To assist in transferring patients to and from the imaging facility

Administrative Management

Replenish patient’s brochures and office stationaries
Perform clerical duties, filing work, data for statistics reporting
Call for maintenance and repair work
Assume additional duties as and when directed by operation manager or supervisors.
Timely reporting of any errors to supervisor

Requirements:

Comments