Job Type: Full time
Job Responsibilities
Customer Service Officer (CSO)
Lead. Inspire. Excel.
As a CSO, you will:
• Guide and mentor your team to deliver exceptional service
• Take charge during critical situations, making key operational decisions
• Uphold safety and compliance standards
• Collaborate with Duty Managers for smooth daily operations
• Foster a positive, professional, and high-performing team culture
Customer Service Agent (CSA)
Be the face of our service.
As a CSA, you will:
• Assist passengers at check-in and departure areas
• Provide friendly and professional service, including support for passengers with special needs
• Ensure a premium experience in exclusive lounges
• Handle basic computer transactions and reception duties confidently
Who We’re Looking For
• For CSO: Diploma holders in any discipline with strong English communication skills
• For CSA: Proficient in English; a second language is an advantage
• Pleasant, approachable, and professional with strong interpersonal skills
• Team player who thrives in a fast-paced environment
• Able to multitask and work independently under tight deadlines
Attractive Compensation and Benefits Package
Customer Service Officer (CSO):
• Competitive base salary for diploma holders
• Shift allowances and overtime pay
• Joining bonus (if eligible)
• Annual Wage Supplement (AWS) and performance bonus
• Convenient staff transport for midnight shifts
Customer Service Agent (CSA):
• Attractive base salary, based on experience and qualifications
• Shift allowances and overtime opportunities
• Joining bonus (if eligible)
• Staff transport for late-night shifts
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