Customer Service Officer

Location: Others, Central Region
Job Type: Full time
Salary: $3,000 – $3,500 per month

Responsibilities:

  • To provide customer service at exemplary levels while upholding the professional image of the company
  • To be proactive and initiative to ensure a pleasant experience for the customers during their appointment
  • To provide clear and coherent explanation of loan contract terms, products and details to customers
  • To assist customers with their loan applications
  • To answer customers’ queries and to explain loan procedures over the phone
  • To assist with clients account management, along with accurate and careful data entry of customer details
  • To help in administrative duties such as photocopying and filing when necessary

Requirements:

  • Entry level with right skill set
  • In-house training provided
  • No experience required
  • Friendly and positive attitude
  • Excellent communication skills
  • Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits:

  • Attractive salary and commission
  • Daily meal allowance provided
  • Quarterly team building activities
  • Incentives will be given for meeting KPIs
  • Highly accessible place of work near MRT, with close proximity to the heart of the city

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