Customer Service Officer 

Job type: Full time

Salary: $2,000 – $2,500 per month

Job Responsibilities: 

  • Processing enrolment for learners
  • Conducting course enrolment briefings for new learners
  • Administering eyesight tests for new learners
  • Manage queries from general public/learners through in-coming calls, emails or walk-ins
  • Fostering awareness of school licensing and non-licensing courses
  • Assisting with lesson/test booking requests
  • Handling payment for various services
  • Promoting Theory Handbook sales (Basic & Final Theory) 
  • Resources Planning/Assignment (Manpower & Training cars)
  • Ad-hoc cancellation/booking of practical sessions 
  • Any other ad-hoc duties assigned

Requirements:

  • Minimum Education Qualification: Nitec, preferrably in the Business & Services field
  • Good communication and interpersonal skills
  • Possess positive attitude to navigate challenging situations & scenarios
  • Patient and customer-service oriented
  • Preferably bilingual to communicate with diverse group of learners

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