Customer Service Executive

Job Type: Full time

Salary: $2,800 – $3,100 per month

What you’ll be doing?

Process orders: Handle order processing, customer order verifications, and follow up with customers to ensure smooth transactions.
Coordinate shipments: Liaise with booking agents and ship operators to manage supply schedules and vessel loading.
Collaborate with planners: Work closely with the planning team to ensure timely supply and efficient coordination.
Manage customer relations: Handle customer complaints, provide solutions, and foster long-term relationships through open communication.
Ensure accurate documentation: Prepare and manage delivery orders, closing job orders for billing upon completion.
Maintain safety standards: Contribute to a safe work environment by following OSH programs and relevant regulations.
Support team initiatives: Assist with various tasks as assigned to support the overall success of the customer service department.

Independent worker: Ability to work autonomously while demonstrating a strong work ethic and commitment to excellence.
Team player: Positive attitude with flexibility and dedication to supporting your colleagues and contributing to a collaborative environment.
Process improver: Analytical skills to identify areas for improvement in customer service processes and workflows.
Pressure performer: Capability to thrive under pressure during peak periods and willingness to take on responsibility.
Tech-savvy: Proficiency in Microsoft Office (Word, PowerPoint, Excel) and Outlook to efficiently manage daily tasks.
Educational background: GCE N Level, GCE O Level, or Professional Certificate.
Industry familiarity: Knowledge of or interest in logistics operations is beneficial.