Customer Service Executive

Job Type: Full time

Customer Service:

• Process customer order and review the orders details as well.     
• Coordinate and discussion with planner for the shipping schedule.  
• Acknowledgement and order confirmation to customer.           
• Quotation preparation for customer related when necessary
• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking.
• Coordinate with store for packing purposes and the forwarder for collection in time for the shipment arrangement.
• Generate and make preparation for all necessary shipping documents
• Mailing the invoices and signed delivery noted to customer.
• Matching and filing of shipping docs/tax invoices related.
• Process and liaising with customer for the product complaint and RGA related.    
• Represent and attend the external audit such as Finance auditing and the audit concerning to the quality system
• Monitor customer feedback and liaise with relevant departments when necessary.
• Processing samples request and make arrangement for the delivery accordingly.
• Set up/update the WI/SP processing flow for customer service related.
• Quality system maintenance – departmental documentations/records improving and upgrading  
• Sales support – new customer creation process & chase for outstanding payment from customers.
• Files all correspondence to be in compliance to SOP and WI.
• Perform any other ad-hoc duties as requested by Customer Service Manager.

Supply Chain:

•  Communicate with vendors on purchasing of non-production materials. Follow up to ensure that the purchased items arrived on time in order to meet Customers’ needs.
• Set up/update the WI/SP processing flow for planning/store related
• Planning, arrangement and training for BPI yearend stock take.
• Generate and process the Weekly cycle count list to store
• Warehouse related maintenance and arrangement
• Internal/external audit support for warehouse related

JOB REQUIREMENTS:

We value creativity, collaboration, and continuous growth—whether you’re a fresh graduate or experienced professional.

• Minimum qualification: GCE A-Level or Diploma; candidates with a University Degree will be preferred.
• Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation will be an advantage.
• Prior experience in a customer service role is preferred.
• Passionate about customer service.
• High level of integrity and able to work under stress and deliver work schedules.
• Good communication and interpersonal skills.
• Self-starter and independent.
• Meticulous and initiative individual.
• Fresh graduates are welcome to apply.