Job Type: Contract/Temp
Salary: $2,800 – $3,200 per month
Job Description:
- Managing of the rostrum and exhibiting excellent customer service skills in the course of duty
- Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
- Provide timely and accurate clarification and advice to enquiries from the public
- Handling of customers’ feedback and complaints
- Perform paging and in-house announcement based on the standard guidelines
- Receiving in-coming calls and making out-going calls
- Handling and administering of lost and found items
- Assist in the execution of the mall’s promotions and events
- Upsell the company Loyalty program and voucher
- Introduce to the public company enhanced customer service through digital solutions eg eGift-With-Purchase, company applications and company voucher
- Mall round duties for in-mall Marketing Communication facilities inspection
- Educate mall retailers on company voucher acceptance
- Managing partners’ loyal programme redemptions
- Handling of administrative duties
- Any other task as assigned by immediate supervisor/management
Requirements:
- GCE’O’ Levels and above
- Preferably with 1 or 2 years’ working experience in similar capacity
- A team player and possess a pleasant disposition
- High self-initiative and attentive to details
- Knowledge of local dialects is an advantage
- Required to work on 6 days rotating shifts including weekends and Public Holidays
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