Customer Service Advisor

Job Type: Full time

Salary: $3,300 – $3,600 per month

Job Responsibilities:

  • Assist customers by understanding their vehicle concerns and recommending suitable service or repair solutions
  • Act as the key liaison between customers and the workshop to ensure clear and responsive communication
  • Keep customers updated on job progress and repair timelines
  • Handle daily intake of cars for servicing and manage service scheduling
  • Deliver a positive customer experience from check-in to vehicle collection
  • Support the workshop team by aligning service expectations with actual job progress
  • Perform other ad-hoc duties as assigned by the supervisor

Job Requirements:

  • Basic vehicle knowledge is preferable but not mandatory; training will be provided
  • Friendly, proactive team player with a willingness to learn
  • Self-driven with a strong sense of responsibility and service excellence
  • Possession of a valid Class 3 driving license is an advantage

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