Customer Care Executive

Job Type: Full time

Salary: $2,500 – $3,500 per month

Key Responsibilities:

  • Serve as the main point of contact for customers, handling inquiries, providing information, and addressing concerns promptly.
  • Develop and maintain strong relationships with existing clients to ensure satisfaction and loyalty.
  • Work closely with the sales, technical, and operations teams to ensure smooth service delivery and effective problem-solving.
  • Provide tailored security solutions to meet customers’ unique needs.
  • Troubleshoot and resolve client issues related to products or services, ensuring timely and effective solutions.
  • Ensure that customer feedback is captured and communicated to management for continuous improvement.
  • Assist in the preparation of accurate and timely quotations to support the sales process.
  • Conduct regular follow-ups with clients to ensure satisfaction and identify new opportunities for growth.
  • Maintain accurate records of customer interactions, feedback, and transactions in the Company’s systems.

Qualifications & Experience:

  • Candidate must possess at least a Diploma, Bachelor’s Degree, or Professional Degree in a relevant field.
  • Preferably an Executive with experience in Sales, though candidates with entry level/less experience are also encouraged to apply.
  • Strong communication, presentation, and organizational skills with the ability to engage clients effectively.
  • Self-motivated, with a strong goal-oriented mindset and exceptional attention to detail.
  • Ability to work independently and as part of a team, maintaining a positive and proactive attitude.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic, supportive, and collaborative work environment.

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