Job Alerts

Category: Information & Communications Technology

  • IT Service Desk 

    Job Type: Full time

    Salary: $2,700 – $3,000 per month


    Responsibilities:

    • Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.
    • Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.
    • Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.
    • Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.
    • Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.

    Requirements:

    •  At least 1 year of IT Service Desk Experience (Call Centre Environment)
    • Minimally Nitec in IT / Related Studies will be considered

  • IT Helpdesk Support/Desktop Support

    Job Type: Contract/Temp

    Salary: $3,000 – $3,300 per month

    Key Responsibilities:

    • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
    • Troubleshoot hardware and software issues for end-users via on-site visits, remote access, or ticketing systems.
    • Provide support for Windows, macOS, and Microsoft 365 environments.
    • Set up and manage user accounts, permissions, and security settings in Active Directory.
    • Assist in configuring and maintaining VPN, LAN/Wi-Fi connectivity, and networked printers.
    • Support the rollout of new applications and updates, including patch management.
    • Maintain inventory of IT assets and ensure documentation is up to date.
    • Ensure compliance with company IT policies and data protection standards.
    • Escalate unresolved issues to relevant technical teams while ensuring timely follow-up with users.
    • Participate in IT onboarding for new staff, including workstation setup and basic training.
    • Assist in maintaining backup, antivirus, and endpoint protection systems.

    Requirements:

    • Diploma or Degree in Information Technology, Computer Science, or a related field.
    • 1–3 years of experience in desktop or IT support roles.
    • Good knowledge of Windows OS, Microsoft Office Suite, and Active Directory.
    • Strong problem-solving skills and customer service orientation.
    • Good communication and interpersonal skills.
    • Able to work independently and as part of a team.

  • IT Support Engineer 

    Job Type: Full time

    Salary: $3,000 – $4,500 per month

    Responsibilities

    Reporting to the Manager, you will assist in providing unfaltering IT support to our valued clients, mostly in Windows environments.

    Specific tasks include:

    • Act as the first contact point for client post-sales inquiries and routine IT support requests.
    • Manage ticket intake, prioritization, and assignment to relevant engineers or support staff.
    • Coordinate periodic maintenance schedules, patching, and health checks for client systems.
    • Track and manage IT assets, licenses, and support renewals across client accounts.
    • Maintain accurate client documentation, including configuration details, site notes, and access credentials.
    • Escalate issues appropriately and ensure closure within SLA.
    • Assist in onboarding and offboarding processes for clients’ users.
    • Communicate service updates, outages, or planned maintenance to clients.
    • Follow up with clients for satisfaction, issue closure, or further requirements.

    Requirements

    • Diploma Holder in Computer Science or equivalent preferred.
    • At least 2-4 years working experience in Technical Support role.
    • Experience in an MSP or IT services company is a strong advantage
    • Knowledge of Microsoft 365, email systems, endpoint troubleshooting
    • Applicants should be fully conversant with the Installation, configuration and maintenance of Microsoft Environments.
    • All other skills taken into consideration upon job application.
    • No foreign quota available.

  • IT Infrastructure Officer

    Job Type: Full time

    Salary: $2,500 – $3,200 per month

    Job Responsibilities:

    • Installation and configuration support for all aspects of network infrastructure, data centre, and both on-premises and cloud-hosted services.
    • Lead the analysis and resolution of issues for infrastructure-managed systems.
    • Monitor and optimize infrastructure performance to align with KPIs and SLAs.
    • Deliver ICT infrastructure projects and address other operational requirements as needed.
    • Provide and analyze data for reporting on infrastructure assets, performance, and monitoring.
    • Provide technical support for infrastructure, servers, networks, and cloud design.
    • Manage and maintain a wide range of infrastructure systems and services, including security, networking, remote access, system configuration, and administrative tools.
    • Manage support tickets through the helpdesk system.
    • Ensure training remains up to date and appropriate for the estate.
    • Take responsibility for the delivery of allocated projects.
    • Liaise with other teams to share and improve the flow of information.

    Job Requirements:

    • Minimum Higher NITEC in Data Centre Infrastructure & Operation or IT related course.
    • Hands-on experience with network and infrastructure solutions.
    • Participate in standby support to ensure system availability and incident response.
    • Analytical skills.
    • Good written and verbal communication skills.
    • Willing to learn.

  • Technical Officer

    Job Type: Full time

    Salary: $2,500 – $2,800 per month

    What you’ll be doing?

    • Oversee services: Ensure timely delivery of services according to client requirements.
    • Manage contractors: Supervise and coordinate scheduled maintenance of various building systems.
    • Conduct inspections: Regularly assess building installations and equipment to maintain optimal conditions.
    • Analyze breakdowns: Investigate issues to prevent recurrence and improve system reliability.
    • Supervise upgrades: Oversee project implementation to enhance building facilities.
    • Handle feedback: Professionally address service requests and client concerns.
    • Ensure compliance: Adhere to guidelines, SOPs, and statutory requirements.
    • Support team: Assist with additional tasks as assigned by your supervisor.

    Who are they looking for?

    • Educational background: Nitec/Diploma in Building Services, Mechanical, or Electrical Engineering or equivalent.
    • Experience: 2-3 years of relevant work experience in facilities management.
    • Technical proficiency: Comfortable using Microsoft Office applications.
    • Flexibility: Willing to work rotating shifts, including weekends and public holidays.

  • IT Project Executive

    Job Type: Full time

    Salary: $3,200 – $4,000 per month

    What you’ll be doing?

    • Coordinate and track progress: Collaborate with consultants and developers to ensure smooth project execution and timely delivery.
    • Maintain documentation: Document and update integration services and interface specifications to support seamless operations.
    • Resolve integration issues: Identify and address integration challenges, working closely with vendors and internal IT teams.
    • Conduct testing: Lead User Acceptance Testing (UAT) to ensure system quality and functionality.
    • Create user resources: Prepare comprehensive user manuals, operations guides, and facilitate user training sessions.
    • Manage critical issues: Escalate and resolve critical issues promptly, communicating effectively with relevant managers.
    • Build strong relationships: Maintain positive rapport with users, managing expectations regarding project scope and timelines.
    • Contribute to ad-hoc projects: Undertake additional projects and duties as assigned by management, demonstrating flexibility and initiative.

    Who are they looking for?

    • Fintech or project management experience: Prior experience in Fintech or project management is advantageous. Familiar with Agile methodology.
    • Multi-project management: Demonstrate the capability to juggle multiple concurrent projects and teams efficiently.
    • IT proficiency: Possess a solid understanding of IT concepts and technologies relevant to project execution.

  • Assistant / Manager, Medical Device Technology

    Reporting to the Assistant Director, you will execute administrative and operational activities that are critical to the operation of Internet of Medical Things (IoMT) activities for medical devices at one of SingHealth’s institutions and coordinate and support cybersecurity strategies. You will collate and analyse information to facilitate management decisions and prepare reports for stakeholders. You will also work with the Biomedical Engineering (BME) shared services and IT security teams across SingHealth to ensure a robust risk management framework is in place for medical devices that are connected to the IT network. This includes updating the asset inventory, implementing the relevant standards and procedures for IoMT medical devices and evaluating and executing work instructions to minimise the risk for medical devices and systems. You will also provide secretariat support and participate in ad hoc projects.

    Job Requirements

    • Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology, Electrical Engineering or equivalent are preferred. Degree holders with a recognised Diploma in Cybersecurity/IT will also be considered
    • At least 6 years of relevant working experience in the area of IT, Operations and Risk Management with medical devices/systems understanding
    • Good understanding of both IT and BME processes/operations and the relationship between them is an advantage
    • Good working knowledge of the best practices in mitigating security risks for IoMT medical devices/systems
    • Experience in healthcare facilities projects and/or government projects will be an added advantage
    • Possess strong communication, administrative, organisational and management skills
    • Reliable team player, independent and committed

  • IT Support Professional

    Job Type: Full time

    Salary: $2,800 – $4,200 per month

    We are hiring entry-level, junior to intermediate IT technical support staff for our Singapore team. We offer an excellent opportunity for hands-on experience and training with a wide variety of IT equipment, software, and projects in a multicultural environment. The position requires good IT technology fundamentals and solid English.

    Learn complex business and enterprise IT systems from the best IT team in the industry.

    Responsibilities:

    • Configuring and installing PCs, servers, routers and switches
    • Installing, configuring and managing TCP/IP network equipment such as VPN, firewall, switch and VoIP devices
    • Perform troubleshooting and repair of mid-level PC, server, network and software issues and other hardware and software tasks as assigned, both in-house and at client sites.

    Professional Requirements:

    Degree/certificate in Computer Science or equivalent work experience with Windows desktop OS, Microsoft Office, Windows Server, Cisco switches/routers, TCP/IP networking, Mac OS, Firewall and VPN technology.

    Personal Skills:

    • Strong working knowledge of computer hardware, software and peripheral devices in a diverse environment.
    • Ability to interpret, analyze, troubleshoot and resolve technical problems.
    • Possesses good communication skills, including verbal, written, and telephone etiquette.
    • Able to interact well in a team environment or training capacity, and a strong desire to learn and able to follow policies and procedures.

  • IT Project Executive

    About Our Client

    Our client is a forward-thinking financial services firm. They focus on providing streamlined, essential financial planning services that align with the values of exploration and adventure held by the clients. Their tailored approach allows clients to quickly access the information they need and move forward confidently with their lives.

    What you’ll be doing?

    • Coordinate and track progress: Collaborate with consultants and developers to ensure smooth project execution and timely delivery.
    • Maintain documentation: Document and update integration services and interface specifications to support seamless operations.
    • Resolve integration issues: Identify and address integration challenges, working closely with vendors and internal IT teams.
    • Conduct testing: Lead User Acceptance Testing (UAT) to ensure system quality and functionality.
    • Create user resources: Prepare comprehensive user manuals, operations guides, and facilitate user training sessions.
    • Manage critical issues: Escalate and resolve critical issues promptly, communicating effectively with relevant managers.
    • Build strong relationships: Maintain positive rapport with users, managing expectations regarding project scope and timelines.
    • Contribute to ad-hoc projects: Undertake additional projects and duties as assigned by management, demonstrating flexibility and initiative.

    Who are they looking for?

    • Fintech or project management experience: Prior experience in Fintech or project management is advantageous. Familiar with Agile methodology.
    • Multi-project management: Demonstrate the capability to juggle multiple concurrent projects and teams efficiently.
    • IT proficiency: Possess a solid understanding of IT concepts and technologies relevant to project execution.

  • IT Field Support Engineer 

    Job type: Full time

    Salary: $5,000 – $6,800 per month

    Requirements:

    The AFE must meet at least MSD CAT 2A Security Clearance requirements and possess a minimum of five years of implementation experience with a telecommunications vendor.

    The candidate should demonstrate expertise in the following areas:

    • 4G and 5G telecom call flows and troubleshooting
    • OpenStack and Kubernetes deployment and operations
    • Deployment of Containerized Network Functions (CNF)
    • Integration of various Network Functions
    • Training and Certification in IT and server storage would be an advantage.
    • Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
    • Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

    Primary Job Functions:

    • Manage the spares movement inbound and outbound the warehouse
    • Resolution of minor incidents that are raised by our customers
    • Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

    ** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

    Other responsibilities:

    • Manage spare parts inventory movement and coordinate deliveries.
    • Conduct quarterly stock takes and audits.
    • Perform minor hardware maintenance tasks and conduct proactive audits.
    • Perform quarterly preventive maintenance.
    • Communicate effectively with customers and provide timely updates for service calls.
    • Continuously learn new skills and update internal procedures.
    • Source local service partners and logistics suppliers.
    • Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
    • Maintain clean and organized work areas, and adhere to ESD and OHS requirements.

    Required Deliverables:

    • Maintain over 95% accuracy between inventory database and actual warehouse stock.
    • Resolve supported incidents or tickets within SLAs.
    • Ensure prompt, professional, and reliable customer communication.
    • Meet commitments made to customers or reschedule with their approval.
    • Continuously improve technical and non-technical skills.
    • Escalate issues through proper channels in a timely manner.
    • Adhere to company policies.
    • Ensure onsite support availability.
    • Collaborate with the team for local parts sourcing

    Schedule:

    • Day shift
    • Monday to Friday

    Work Location: In person