Category: Blog

REQUIREMENTS

• Min. Degree in Psychology or related fields
• Passion to help special needs students maximise their talents and potential
• Strong analytical and organisational skills
• Excellent verbal and written communication
• Ability to be flexible and adaptable to evolving situations and diverse viewpoints
• Ability to work independently and collaboratively with a multi-disciplinary team in a fast paced and dynamic work environment

BENEFITS

We offer a competitive remuneration package and the professional advantages of a dynamic workplace that enables your professional development and values your contributions.

Are you passionate about retail and delivering exceptional customer service? Join our client’s dynamic team as an Assistant Shop Manager/ Supervisor. This role offers an exciting opportunity to develop your leadership skills, drive sales performance, and create memorable shopping experiences in a fast-paced retail environment.

What you’ll be doing?

• Lead and inspire: Achieve department vision and KPIs while providing constructive feedback on sales strategies.
• Set the standard: Demonstrate exemplary conduct, self-motivation, and high discipline to excel in performance.
• Manage operations: Oversee day-to-day store operations efficiently and effectively.
• Develop talent: Build and train your team, fostering the skills and competencies needed for success.
• Coach for success: Provide personalized coaching and counseling to maximize each team member’s performance.

Who are they looking for?

• Retail experience: At least 3 years of retail management experience, with opportunities for more experienced candidates to be considered as Assistant Shop Manager.
• Adaptable learner: Demonstrate a client-centric mentality and ability to thrive in a fast-paced environment.
• Communication expert: Possess excellent communication and interpersonal skills to engage with customers and team members effectively.
• Customer-focused: Show a strong orientation towards providing exceptional customer service.
• Flexible schedule: Ability to work retail shift hours, including weekends and public holidays.

About Our Client

Our client is a leading global freight forwarding and logistics company with a rich history of providing customized solutions to meet diverse customer needs. With a strong international presence and a commitment to excellence, our client offers a comprehensive range of logistics services, leveraging advanced technology and a highly skilled workforce to deliver value-added benefits to clients worldwide.

What you’ll be doing?

• Shipment Coordination: Collaborate with overseas offices and local contractors to ensure smooth operations for all shipments.
• Customer Communication: Keep clients and stakeholders informed about shipment progress, including collection, shipping, and arrival dates.
• Documentation Management: Handle and process all shipping documentation with precision and attention to detail.
• Customs Compliance: Manage customs declarations to ensure adherence to regulatory requirements.
• Data Entry: Accurately input shipment details, invoices, and other relevant information into the in-house operations system.
• Operational Support: Contribute to various operational tasks as needed, supporting the team’s overall efficiency and effectiveness.

Who are they looking for?

• Industry Experience: Ideally, you have at least 3 years of experience in an International Freight Forwarding Company, bringing valuable insights to the role.
• Airfreight Expertise: Possess a good understanding of airfreight shipments and related documentation processes.
• Proactive Approach: Demonstrate initiative and a forward-thinking mindset in your work.
• Customer-Centric: Exhibit strong problem-solving skills and a dedication to customer satisfaction.
• Team Player: Able to work independently while also collaborating effectively within a team environment.
• Tech-Savvy: Proficiency in MS Office Applications and Customs Applications is required. Don’t worry if you’re not an expert – training will be provided!

Job Description

• Attend to daily telephone calls to liaise with merchants and customers on orders
• Answering of any enquiries on issues such as exchanges or refunds
• Manage orders seamlessly including order collection, consolidation, cancellation, and fulfilment
• Ensure proper filing of documentations
• Checking and sorting of orders to ensure that there are no defects before items are delivered to customers 
• Help maintain accurate inventory through regular stock checks
• At Self-Collection Counters, to facilitate the retrieval of orders with customers
• Attending to any forms of enquiries from the public 

Requirements

• At least 1 year of customer service experience
• Good interpersonal skills
• Experience in handling logistics will be advantageous
• Will be needed to load and unload of parcels from designated storage area
• Will be using Microsoft Office for daily reporting and administration duties