Job Type: Contract/Temp
Salary: $2,800 – $3,800 per month
Job Purpose
You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial
representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.
The Job
- Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
- Resolve customers’ / financial representatives’ complaints and problems at first touchpoint
resolution with good closure - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
- Ensure effective and timely follow-up as promised to customers / financial representatives
- Assess appeals and put up recommendation to Managers/Head/HOD
- Perform additional or overtime duties during operational exigencies when required
- Assist with ad-hoc initiatives/projects when delegated by management
Our Requirements
- Diploma/degree holder qualifications with relevant experience will be preferred
- Comfortable talking to customers from all walks of life
- Comfortable chatting through typing via live chat system with financial representatives
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- A team player who works well in a dynamic environment
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