Author: admin

Job Type: Full time

Salary: $5,000 – $7,000 per month

Key Responsibilities

• Design, develop, and implement comprehensive training programs, including service SOPs, guest interaction, product knowledge, and safety & hygiene standards.
• Facilitate both classroom-style and on-the-floor training sessions tailored to various levels of staff, from entry-level to management.
• Identify specific training needs based on guest feedback, audit results, and service performance.

• Establish, review, and continuously update Standard Operating Procedures (SOPs) in alignment with brand positioning and operational goals.
• Ensure consistent implementation of SOPs across all outlets through regular site visits, training audits, and coaching.
• Lead the development of service standards manuals and training tools for staff reference.
• Conduct regular performance assessments and mystery audits to ensure service delivery meets company standards.
• Schedule and execute regular refresher training sessions to reinforce critical service points, product updates, and new initiatives.

• Maintain training records, attendance logs, evaluation results, and staff progress reports.
• Prepare monthly training reports and present key metrics, outcomes, and recommendations to senior management.
• Partner with HR on employee engagement, performance reviews, and disciplinary matters related to training gaps.
• Ensure training content includes compliance with food safety, workplace safety, and regulatory requirements.

Requirements

• Minimum 5 years of training experience, with minimum 2 years in supervisory role
• Strong knowledge of service excellence, operational flow, and team dynamics
• Outstanding facilitation, coaching, and communication skills.
• Ability to design engaging training content and deliver to diverse learning styles.
• Proficient in Microsoft Office, training software/tools, and basic data reporting.

Job Type: Full time

Salary: $3,000 – $4,500 per month

Position Overview: 

This role involves managing student inquiries, assisting with course-related administrative tasks, and ensuring a smooth enrolment and post-course experience. You will serve as the primary point of contact for students, addressing their needs promptly and professionally while collaborating with internal teams to maintain high service standards. If you are passionate about providing exceptional customer service and enjoy working in a dynamic, learner-focused environment, we welcome you to join our team and contribute to shaping the future of adult learning.

Key Responsibilities:

• Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in classroom facilitation
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Assist in the company’s continuous improvements and training related areas

Requirements:

• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language
• Proficient with MS Office
• Ability to work independently and as part of a team.
• Adaptable to a fast-paced and changing environment.

Job Type: Full time

Salary: $4,000 – $4,500 per month

We continually strive to improve the working environment and personal development opportunities for our more than 500 staff and teachers, who are among the most recognised experts in their respective fields. Since its inception in 1893, EHL has been widely recognised by the industry and consistently ranked among the top hospitality management schools in the world. Everything we do is based on our values of excellence, family, respect, learning and innovation, and we are committed to bringing these to life in a tangible way for our people.

The EHL Group in brief:

• 2 campuses in Switzerland, 1 in Singapore;
• Degrees ranging from professional certificates to masters, including the best bachelor’s degree in the world;
• An innovation village (incubator), which also serves as a “sandbox” for future educational concepts;
• World-class culinary arts, including 5 Meilleurs Ouvriers de France and a Michelin-starred restaurant;
• The integration of new technologies into the curriculum;
• A hospitality consulting entity, EHL Advisory Services;
• EHL Alliance, a professional network designed to leverage EHL’s resources and knowledge, made up of internationally renowned brands and industry leaders.

We are looking for:

Academic & Student Affairs Executive
(100% activity rate)

Your mission

The Academic and Student Affairs department offers students an enriching and immersive academic and non-academic experience in EHL Campus (Singapore). It actively supports students and faculty members to prepare students for their future professional career. The department also supports academic and student affairs’ operations in EHL’s new university in Sanya, China when required.

Your responsibilities will include

• Support the Student Affairs Department in the organization of mobility promotion week in Lausanne Campus and the admissions’ process for students enrolled into EHL Campus (Singapore). Travel to Switzerland when required.
• When required, ensure the physical welcome of all students at the Student Affairs Office and attend to their enquiries and requests, including preparation of academic or administrative documents.
• Manage the suspension or withdrawal requests from students.
• Ensure student records are up-to-date and are aligned with EduTrust requirements.
• Support the Academic Department in organizing industry relations and career-related activities.
• Provide support for overseas immersion field trips and accompany students on the trips when required.
• Support Academic & Student Affairs operations in EHL new university, Hainan Lausanne Tourism University (HLTU) in Sanya, China when required, including travelling to Sanya for physical support and meetings.
• Support the Academic and Student Affairs department in other administrative duties, when assigned, including support for examinations and coordinating events.

Prerequisites and personality

• You have a bachelor’s degree or equivalent.
• You have at least two to three years of professional experience, preferably in the hospitality/event industry or in the field of education.
• You have a good command of English and Mandarin, as this role will provide support to Academic & Student Affairs operations at the Singapore campus as well as EHL’s new university in Sanya, China (HLTU).
• You have excellent communication and interpersonal skills in a business environment.
• You demonstrate the ability to work with multicultural teams and in an international environment.
• You are a self-starter with a service- and customer-oriented mindset.
• You are suitable to travel.
• You have strong command of Microsoft Office tools and other communication platforms.
• You have experience in student counselling and/or student administration.

What we offer

The EHL Group offers exceptional benefits to its employees, including free meals on campus, an attractive number of days off, a parking space as well as access to various services and infrastructures.