Executive, Operations

Job Type: Full time

Salary: $3,000 – $4,500 per month

We are seeking for a self-motivated and enthusiastic individual who is passionate about contributing to the digital transformation of healthcare to join our team.

• Provide day-to-day operational and administrative support to ensure smooth execution of digital healthcare services
• Foster effective collaboration across internal teams, clinics, departments, and service providers
• Manage service escalations by investigating issues, providing timely resolutions, and reporting findings appropriately to relevant stakeholders
• Support project management activities, including designing digital user journeys, developing and executing test cases, and conducting comprehensive end-to-end testing of the digital platform
• Identify opportunities for process improvements and system enhancements to boost operational efficiency and enhance customer satisfaction
• Contribute to the development and execution of marketing strategies and collaterals to drive adoption of the digital platform
• Assist in partner engagement efforts, including deal negotiations, onboarding, renewals, training and implementation support during system enhancements or process changes
• Provide training and ongoing support to clinic staffs, and step in to perform clinic duties when required
• Perform any other ad-hoc duties as assigned

Requirements

• Diploma in any discipline, preferably with prior experience in healthcare operations, digital transformation projects, or service delivery roles
• Strong analytical and problem-solving skills, with the ability to work independently and take initiative
• Proficient in project coordination and user acceptance testing (UAT); experience with digital platforms is an advantage
• Excellent communication and stakeholder management skills
• Comfortable with cross-functional collaboration and multitasking in a fast-paced environment
• Detail-oriented with a continuous improvement mindset