Job Type: Full time
Salary: $2,700 – $3,000 per month
Responsibilities:
- Provide frontline technical assistance through phone and email, ensuring prompt responses and resolution where possible at first contact.
- Perform initial issue diagnosis for all reported problems, escalating to the appropriate support teams if needed based on established processes.
- Keep users informed with timely updates on ongoing issues, ensuring communication aligns with service level expectations.
- Take full ownership of support tickets, ensuring complete and accurate documentation, and following through until each case is resolved.
- Monitor support trends and escalate to supervisors when noticing an unusual increase in specific issues or volume.
Requirements:
- At least 1 year of IT Service Desk Experience (Call Centre Environment)
- Minimally Nitec in IT / Related Studies will be considered
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