Job Type: Full time
Salary: $3,000 – $4,500 per month
Responsibilities
Reporting to the Manager, you will assist in providing unfaltering IT support to our valued clients, mostly in Windows environments.
Specific tasks include:
- Act as the first contact point for client post-sales inquiries and routine IT support requests.
- Manage ticket intake, prioritization, and assignment to relevant engineers or support staff.
- Coordinate periodic maintenance schedules, patching, and health checks for client systems.
- Track and manage IT assets, licenses, and support renewals across client accounts.
- Maintain accurate client documentation, including configuration details, site notes, and access credentials.
- Escalate issues appropriately and ensure closure within SLA.
- Assist in onboarding and offboarding processes for clients’ users.
- Communicate service updates, outages, or planned maintenance to clients.
- Follow up with clients for satisfaction, issue closure, or further requirements.
Requirements
- Diploma Holder in Computer Science or equivalent preferred.
- At least 2-4 years working experience in Technical Support role.
- Experience in an MSP or IT services company is a strong advantage
- Knowledge of Microsoft 365, email systems, endpoint troubleshooting
- Applicants should be fully conversant with the Installation, configuration and maintenance of Microsoft Environments.
- All other skills taken into consideration upon job application.
- No foreign quota available.
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