Network Engagement Executive

Job Type: Full time

Responsibilities:

• Synergize with health industry partners, including healthcare organizations, clinical and wellness service providers, and government agencies, to ensure alignment and collaboration across all service and business lines.
• Develop and improve the onboarding, engagement and relationship experience for all network partners and providers
• Identify service and compliance requirements and establish quality and governance standards for network partners and providers
• Review commercial performance of all network services to develop and implement key strategic improvement initiatives
• Trend and report key functional metrics to align team and stakeholders’ performance, initiatives and resourcing with organization goals
• Liaise with relevant internal and external parties to resolve escalations for the most satisfactory outcome
• Exemplify and amplify an existing team culture of empowerment, interdependence and mutually beneficial collaboration.
• Other business duties as assigned by the reporting manager

Requirements:

• Degree or diploma in any relevant field
• At least 2 years of experience in vendor, medical, partnership or loyalty management or related fields. Relevant working experience in insurance or healthcare industry will be an added advantage.
• Knowledge of healthcare services and industry, and experience working with healthcare providers, community organizations, and government agencies.
• Excellent communication and interpersonal skills, with the ability to work well with a diverse range of stakeholders and personalities.
• Experience and proficiency in troubleshooting, coaching and training will be highly desirable.
• Track record of managing multiple priorities well under pressure and able to navigate ambiguity while delivering desired goals and outcomes.
• Strong analytical skills and process-oriented mindset for data-enabled outcomes
• Demonstrates self-motivation and self-directed learning with a good foundation of problem-solving and organizational skills.