Product and Application Specialist (Ortho-K)

Job Type: Full time

About Our Client

Our client established in 2013, is a leading provider of comprehensive solutions for optical and ophthalmic professionals. Specializing in the supply and servicing of high-quality instruments, machines, and consumables, our client serves opticians, optometrists, hospitals, eye care clinics, and optical laboratories. With a commitment to customer satisfaction, our client strives to exceed expectations through exemplary service and innovative products.

What you’ll be doing?

• Provide expert training: Deliver clinical and product training to optometrists and eye care professionals on Ortho-K lenses, enhancing their skills and knowledge.
• Offer fitting support: Assist fitters in selecting, troubleshooting, and optimizing lens fitting, ensuring the best outcomes for patients.
• Conduct educational sessions: Lead workshops, webinars, and one-on-one consultations to share your expertise and support the professional community.
• Gather valuable insights: Collect and relay market and customer feedback to internal teams, contributing to product improvements and customer satisfaction.
• Support product launches: Play a key role in new product launches and promotional activities, helping to drive innovation in the field.
• Foster collaboration: Work closely with sales and technical teams to ensure customer success and maintain high standards of service.

Who are they looking for?

• Optometry background: Candidates with a Diploma in Optometry are ideal for this role, bringing a strong foundation in eye care.
• Open to all experience levels: Candidates with no prior experience are welcomed to apply, as enthusiasm and potential are valued.
• Strong communication skills: Excellent interpersonal and communication abilities are crucial for success in this customer-facing role.
• Willingness to travel: The ability to travel regionally for training and support is important for this position.
• Passion for vision care: A genuine interest in improving visual outcomes through specialty lenses is key to excelling in this role.