Telemarketing (Perm) | Banking/Insurance Telesales

Job Purpose:

• Achieve sales target KPIs, call quality and operational standards;
• Identify opportunities for cross-selling and up-selling;
• Handle and follow up with customer enquiries with confidence;
• Convert leads provided by the bank to sales through telemarketing activities;
• Ensure calls are conducted with full adherence to regulations and in line with Quality Assurance standards;
• Liaise with internal departments on policy fulfillment;

Requirements:

• Minimum GCE ‘O’ Levels
• Possess with BCP, PGI and HI papers (Will have to take the papers if do not possess, reimbursable upon passing attempt)
• Telemarketing or sales experience in banking or insurance sector is a MUST
• Confident communicator with excellent verbal and written skills
• Comfortable with outbound calls and stakeholder interactions
• Strong persuasion and negotiation skills
• Patient and resilient to handle rejection and objections
• Independent, organized, and positive worker with excellent interpersonal skills
• Strong track record of stability and reliability in past roles is preferred