Sales Support Executive

Location: Woodlands, North Region

Job Type: Full time

Salary: $2,500 – $3,700 per month

Responsibilities

  • Prepare and disseminate quotations for equipment spare parts.
  • Receive and scrutinize all customer purchase orders for accuracy and completeness. Generate internal job orders.
  • Collaborate with production, project managers, logistics companies, and other pertinent departments to expedite order fulfilment. Prepare shipping documents.
  • Primary point of contact for customers, addressing inquiries and providing information on products, services, and order status.
  • Proficient in obtaining a Certificate Of Origin (COO) position from government agencies.
  • Communicate with customers to provide updates on their orders, delivery schedules, and any potential issues.
  • Generate and maintain sales reports, including tracking sales performance and forecasting.
  • Prepare regular sales reports for management, summarizing key performance indicators and trends.
  • Analyze sales data to identify areas for improvement and support strategic decision-making.
  • Collaborate closely with the finance department for invoicing and payment processing.
  • Provide feedback to the sales team based on customer interactions and market intelligence.

Requirements:

  • Min Diploma or Bachelor’s degree in business administration, sales, or a related field.
  • Min 2 years of experience in sales coordination or customer service roles, preferably within a manufacturing environment.
  • Familiarity with SAP usage is advantageous.  
  • Knowledge of manufacturing processes and products is a plus.

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