Customer Service

Location: Singapore

Job Type: Full time

Salary: $2,500 – $3,500 per month

Our Client is a well-established & premium enrichment school located at convenient locations around Singapore.

Responsibilities (Education Advisor / Customer Service):

• Manage the daily-operations of a centre, including walk-ins, telephone enquiries and providing course consultations to parents
• Handle general admin duties such as daily collections & updating records in the company’s CRM system.
• Handle feedback & resolve complaints by providing solutions to ensure customer satisfaction
• Liaise with Parents and Teachers about parents’ feedback and children’s progress
• Work well with other centres & with other departments such as curriculum and accounting for the ultimate benefit of our students & parents

Requirements

• Min. diploma or relevant work experience in education, hospitality, retail management or related
• Good interpersonal skills with ability to liaise & coordinate with parents/teachers
• Ability to work both independently & as part of a team
• Ability to prioritize tasks
• Able to work Full days on Saturdays & Sundays and on Weekday afternoons & evenings (2 consecutive weekdays off)

Other Information

• Full-time, permanent role
• Attractive compensation package
• Working hours are full days on Saturdays & Sundays and afternoons & evenings on weekdays
• 2 consecutive weekdays off