Desktop Support Engineer

Location: Raffles Place, Central Region

Job Type: Full time

Salary: $4,000 – $6,000 per month

·       Deliver end-to-end IT desktop support, encompassing installation, configuration, and troubleshooting of Windows/macOS systems, Microsoft Office suite, and enterprise applications.

·       Provide expert guidance on the operation of meeting systems, including Zoom, Microsoft Teams, Tencent Meeting, and Voov.

·       Collaborate with supervisors to execute IT-related upgrades, deployments, and day-to-day operational maintenance initiatives.

·       Assist in enforcing organizational security policies, including antivirus management, patch deployment, and access control protocols.

·       Manage office PC setup, configuration, repair coordination, and timely resolution of hardware and software faults.

·       Oversee account administration and provide user support for Microsoft 365, Google Workspace, and Microsoft Teams.

·       Render technical support for internal network connectivity (Wi-Fi and wired LAN) and conduct thorough troubleshooting of related issues.

·       Responsible for planning, configuring, debugging, managing, and maintaining internal network devices such as firewalls.

·       Design, implement, and maintain access permissions for file servers and various SaaS applications.

·       Perform security management duties, including virus protection, OS patch application, and maintenance of MFA and VPN systems.

·       Establish and maintain IT asset ledgers (covering computers, monitors, licenses, etc.) and conduct regular inventory checks.

·       Promote internal IT protocols and security guidelines, while developing user-friendly manuals and frequently asked questions (FAQs).

·       Ensure the security, stability, and optimal performance of the company’s internal IT environment.

Job Requirement:

·       3-5 years of demonstrated experience in desktop support and maintenance.

·      In-depth familiarity with Windows and macOS operating systems.

·       Strong communication skills and a proven ability to collaborate effectively within a team.

·       Competence in installing, configuring, and troubleshooting Windows 10/11 systems.

·       Hands-on experience with basic operations and troubleshooting of Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams).

·       Solid understanding of fundamental network concepts (TCP/IP, Wi-Fi, wired LAN, etc.).

·       Knowledge of basic security principles, including virus protection and Windows Update management.

·       Familiarity with configuration, operation, troubleshooting, and resolution of mainstream firewalls (e.g., Fortigate).

·       Proficiency in mainstream video conferencing systems and their practical application.

Preferred Qualifications

• Diploma/Degree in IT, Computer Science, or a related field.
• Experience in managing and operating Microsoft 365, Google Workspace, or Microsoft Teams.
• Track record in IT asset management, including computers, peripheral devices, and software licenses.
• Experience in automating tasks and enhancing operational efficiency using scripting tools (e.g., PowerShell).
• Background in designing and managing enterprise-level office networks.